Gold Coast Bank recognizes that our customers expect privacy and security for their financial transactions. We understand the need to safeguard the sensitive information that our customers have entrusted to us. We maintain standards and procedures designed to protect misuse of this information.
Use, Collection, and Retention of Information
At this web site, Gold Coast Bank will collect personal information from visitors, including name, postal address, e-mail address, telephone and fax numbers, (if you provide such information to us) and domain names and IP addresses automatically whenever you visit this site. In addition, we may ask for other information about you in order to provide the services you request or to complete a transaction you initiate. We do not knowingly solicit data from children and we do not knowingly market to children.
The information we collect is used to enhance your web experience at our site and for tracking purposes. Customer information is used to help design or improve our products and services and to understand the financial needs of our customers, as well as to provide quality products and outstanding service. The Bank must also collect certain information to comply with certain laws and regulations.
We are constantly looking for ways to improve our service and to evaluate the usefulness of our web site. To accomplish this, we may use a software “cookie”. A cookie is a small piece of information that a web site stores in the web browser of your computer when you visit that web site and can retrieve during a later visit to that web site. No cookie will contain any information that would enable anyone to contact you by telephone, e-mail or U.S. Mail. A cookie can only be read by the web site that contains the cookie. You can set your web browser to inform you when a cookie has been sent to you and provide you with the opportunity to prevent cookies from being set. Setting your browser to disable cookies will not prevent you from visiting our site.
*Internet Banking and Bill Pay
Use of the Internet Bank or Gold Coast Bank Online Bill Pay will require Gold Coast to disclose personal information to third parties that assist in delivering these services. This information is retained by Gold Coast or the Bank’s designated third parties in order to provide the customer with the requested service.
E-mail transmissions are not secure. Information your send by e-mail could be viewed in transit by a third party. We therefore request that you do not send to us, or ask us to send to you, sensitive information such as account numbers, passwords, PINs, and any public financial or non-public personal information by any general or public e-mail system.
We may change or update this Privacy Statement, or any of our other policies, at any time without prior notice to any users of this web site. Any changes or updates will be effective immediately upon posting to our web site.
Limiting Employee Access to Information
Employee access to personally identifiable information is limited to those employees with a business reason to know such information about our customers. Bank management is directed to take appropriate disciplinary measures to enforce employee privacy responsibilities.
Security Procedures to Protect Information
Bank management is directed to maintain security standards and procedures to help prevent unauthorized access to confidential information about customers. The bank will update and test the technology on an ongoing basis to ensure the protection and integrity of customer information.
*Financial Aggregator Sites
Certain e-commerce sites may offer to provide services to you by accessing your accounts through our site. Gold Coast Bank cannot guarantee the security of your account when you allow third parties to access your accounts. Please use caution when using financial aggregator sites. NEVER PROVIDE THIS INFORMATION TO A SITE THAT YOU DO NOT RECOGNIZE AND FULLY TRUST.
YOU SHOULD KNOW: ALL transactions initiated by an aggregator site using access information you provided are considered to be authorized by you, whether or not you were aware of the specific transaction. You may revoke this authority only by notifying us in writing, and we may need to block your account until we issue new access codes.
Preventing Identity Theft
Gold Coast Bank is dedicated to protecting your personal information. Strict policies and procedures have been implemented to ensure that your personal information is kept confidential. Only authorized signers can access account information. Every effort is made to protect our customers from fraud. We will never initiate a request for sensitive information from you via e-mail (i.e., Social Security Number, Personal ID, Password, PIN or Account Number). If you receive an e-mail that requests this type of sensitive information, you should be suspicious of it. We strongly suggest that you do not share your Personal ID, Password, PIN or account number with anyone, under any circumstances.
Any questions or concerns may be directed to the Bank at:
The Gold Coast Bank
Gold Coast is committed to providing outstanding customer service to all of our customers, including customers with disabilities. Accessible Gold Coast services include: